Customer Success Manager

Get more out of your solutions – with guidance every step of the way. Do you want to maximise the value of your digital solutions – and have someone who follows you closely over time? With a dedicated Customer Success Manager (CSM), you get an advisor who knows both your solutions and your organisation. We help you work smarter, reach your goals, and unlock long-term value.

A trusted advisor who knows your organisation

Using digital solutions isn’t just about having them in place – it’s about making them work in practice. To simplify everyday work, free up time, and create better services, you need more than technical support. You need someone who knows your goals, understands your challenges, and follows up regularly.

That’s exactly what a Customer Success Manager (CSM) provides: a dedicated contact who is there for you over time, knows your needs, and ensures you get the most value from the solutions you already have.

This service helps you to:

  • Have one dedicated point of contact – someone who knows your organisation and solutions
  • Get proactive follow-up and regular dialogue – we stay ahead together
  • Receive tailored advice – focused on your goals, challenges, and priorities
  • Gain an overview and roadmap – for structure, progress, and improvements
  • Access the right competence – directly, without detours
  • Use scheduled feedback sessions – to review, improve, and plan ahead

When should you consider this?

This service is relevant for all organisations using ACOS solutions – especially if you:

  • Want more structure and progress in your collaboration with ACOS
  • Use several solutions and want to see the bigger picture
  • Need a dedicated contact person to understand and follow up on your needs
  • Prefer a proactive strategy rather than reacting when problems arise

What can you achieve?

With a CSM, you will:

✅ Spend less time on clarifications and follow-up and more time creating value

✅ Gain better control, clearer priorities, and more targeted work

✅ Have a trusted advisor available when you need it someone who already knows your organisation

If you want to get the most out of the solutions you already have and make everyday work easier for both your team and your users, a Customer Success Manager is a smart investment.